Amendment Date: January 26, 2026

Version: MBO/PN/IT/77

 

Please read this Privacy Policy carefully, thoroughly, and thoroughly before using the services on the https://mitraberdaya.id/ website managed by PT Mitra Berdaya Optima.

1. General Provisions

PT Mitra Berdaya Optima (“We” or “Mitra Berdaya Optima”) upholds the security and protection of personal data. We are committed to protecting and respecting the privacy of Users (“You” or “User”) when accessing and/or using the https://mitraberdaya.id/ website and all the features provided therein (“Services”) managed by Mitra Berdaya Optima.

This Privacy Policy is intended to provide you with information regarding how Mitra Berdaya Optima collects, processes, maintains, discloses, stores, secures, analyzes, deletes, and/or destroys User Personal Data for the purposes of Mitra Berdaya Optima Services.

 

2. Information and Use of Personal Data

In accordance with applicable laws and regulations regarding personal data protection, including but not limited to Law No. 27 of 2022 concerning Personal Data Protection, PT Mitra Berdaya Optima is the Personal Data Controller who will determine the purposes and exercise control over the processing of Personal Data.

"Personal Data" is data about an identified or identifiable natural person, either individually or in combination with other information, whether directly or indirectly, through electronic or non-electronic systems. Therefore, Personal Data Subjects are all Users of Our Services, each of whom has Personal Data attached to them.

We may collect Personal Data through:

1. Personal Data You Provide

You may submit information through electronic forms available on Our Services or communicate with Us via telephone, email, and other methods. This information includes data you provide when using Our Services, searching for products, participating in online discussions, webinars, or other social media functions on Our Platform, as well as when participating in competitions, promotions, or surveys. In addition, this information may also be collected when you interact with us through external services or platforms such as forms, Instagram, Zoom Meeting, Google Forms, or YouTube, when reporting issues through our platform, or when interacting with us directly (offline). We may ask you to verify the information provided to ensure its accuracy.

 

2. Personal Data We Collect

Whenever you visit our Services, we may automatically collect the following information:

1. Technical information, including but not limited to the Internet Protocol (IP) address used to connect your computer or device to the internet, your login information, the type and version of your browser, your time zone setting, the types and versions of browser extensions (browser plug-ins), your operating system, and the platform you use.
2. Information about your visit, including but not limited to a complete list of Uniform Resource Locators (URLs) visited to, through, and from Our Services (including date and time); the services you viewed or searched for; interactions on the Platform, including but not limited to page response times, download issues, length of visit to certain pages, on-page interaction information (such as scrolling, clicks, and mouse movements), the method used to leave the site, and the telephone number used to contact Our customer service.

 

3. Purposes of Personal Data Processing

We may use and/or process the Personal Data we receive for the following purposes:

1. To identify and register you as a user of Our Services.
2. To fulfill our obligations to provide you with information, products, and services, including but not limited to information regarding Service updates.
3. To provide you with information related to other products and services we offer. To provide you, or allow third parties to provide you, with information about products and services we believe may be of interest to you. If you are an existing user, we may contact you by phone, text message, email, or other means with information about our products and services.
4. To ensure that the content of our Services is presented in the most effective manner for you.
5. To monitor and analyze user activity, behavior, and demographic data, including the habits and responsiveness of service providers for the various services available on the Platform.
6. To maintain, develop, test, improve, and personalize the Services to meet your needs and preferences as a User.
7. To manage and develop our Services, platform, and internal operations, including troubleshooting, data analysis, testing, research, and other statistical and survey purposes.
8. To measure and understand the effectiveness of advertising we provide to Users and other parties, and to present advertisements for products and services relevant to Service Users.
9. 9. Detection, Prevention, and Management of potential risks or data misuse

 

4. Declaration and Truth of Personal Data

a. Users declare that all information provided in using this application has been filled in honestly, completely, and factually.

b. Users understand that this information will be used as the basis for the service process.

 

5. Obligation to Report Data Changes

Users are obliged to report changes to their personal information if they occur. The website reserves the right to re-verify and adjust service results based on the latest information.

6. Users grant permission to Mitra Berdaya Optima to provide, submit, or disclose personal data to relevant third parties for service purposes, reporting, or data validation.

 

7. Data Protection and Transfer

a. Users grant permission to Mitra Berdaya Optima to process and transfer data to other data controllers/processors within or outside the country for legal and operational purposes.

b. Mitra Berdaya Optima will protect data in accordance with applicable security standards, including:

• Full name
• Mobile number
• Email address
• Gender
• Occupation
• Complete address
• Other data (as needed for the service)

c. Mitra Berdaya Optima will implement technical measures to prevent unauthorized access, alteration, or destruction of data.

d. Mitra Berdaya Optima will notify users within 3x24 hours of a security incident that compromises data confidentiality.

e. Mitra Berdaya Optima has a data recovery system to maintain service continuity.

 

8. Notification of Policy Changes

Users understand that Mitra Berdaya Optima will notify them of any significant changes to the privacy policy or personal data management via email or other communication channels.

 

9. Impact of Withdrawal of Consent

Users understand that:

a. Withdrawal of Consent may limit access to information regarding Mitra Berdaya Optima's services.

b. Personal Data may be used by Mitra Berdaya Optima for analytical purposes to improve services.

c. To withdraw or revoke consent, users can contact Mitra Berdaya Optima's official contact.

 

10. Storage of Personal Data

Mitra Berdaya Optima is committed to maintaining the security of Users' Personal Data in accordance with applicable regulations and laws in Indonesia, including but not limited to Law No. 27 of 2022 concerning Personal Data Protection.

All personal information you provide to us is stored on a secure network. All transactions and interactions on the Service will be encrypted. By submitting your Personal Data to our Services, you agree to the transfer, storage and processing that occurs on the Services.

We. We will take reasonable steps to ensure that Personal Data is treated securely and in accordance with this Privacy Policy and applicable regulations.

 

11. Security of Personal Data

The confidentiality of Personal Data is our priority. We will consistently take appropriate legal, organizational, and technical measures to ensure that your Personal Data is secure and protected. Any processing of your Personal Data will only be carried out in accordance with this Privacy Policy and applicable laws and regulations. Please note that the transmission of information over the internet is not completely secure. Nevertheless, we will do our best to protect such Personal Data. However, we cannot guarantee the security of data transmitted to our Platform; any transmission is at your own risk. Once we receive your Personal Data, we will employ strict procedures and security features to prevent unauthorized access.

 

12. User Rights

User Rights are your rights as a Personal Data Subject. We are committed to protecting and respecting your privacy and ensuring that you have full control over your Personal Data in accordance with applicable agreements and regulations. In this section, we will outline the rights you have regarding the personal information we collect and manage about you.

1. Right to Transparent Information
2. Right to Rectify Personal Data
3. Right to Access and Obtain a Copy of Personal Data
4. Right to Erasure of Personal Data
5. Right to Withdraw Consent
6. Right to Object to Automated Processing
7. Right to Delay or Restrict Processing
8. Right to File a Lawsuit and Receive Compensation

 

13. Cookie Policy

When you use the Services, we may place a number of cookies on your browser. Cookies are small digital files containing letters and numbers that we store on your browser or device's hard drive with your consent. These cookies contain information that is transferred to your device's hard drive.

The following explains the cookies used by Optima's Partner Services:

1. Cookies necessary for the website to operate smoothly and ensure the website can provide the best possible service.
2. Cookies necessary to improve the performance of our services. We collect information in the form of statistical data that we use to improve our services.
3. Cookies necessary for other functional purposes, to collect information about features related to our services.
4. Cookies required for advertising or marketing activities.

We also collect the following technical data from your device:

• 1. IP Address
• 2. UDID (Unique Device Identifier)
• 3. Android ID

 

14. For Affiliated Third Parties

We collect Personal Data necessary for the operation of the site and its features. This data is used to identify, contact, or locate individuals/entities associated with services provided by third parties on the site. In addition, we also collect Personal Data necessary for fulfilling payment obligations and related tax obligations between third parties and us.

 

15. Careers and Vendors: Data we collect for non-transactional purposes related to:

a. Careers;

b. Vendors or suppliers.

 

16. Technical Data

When you use our online services, we automatically collect technical data from your device to improve your experience on our site. The information we collect may also be used through cookies to help provide relevant content and services.

 

17. Third-party providers who manage the data collection process for specific purposes and handle the data are subject to their respective privacy policies in accordance with applicable data protection laws and industry standards.

 

18. How We Use Your Personal Data

a. Fulfillment of Contracts

We may process your Personal Data to fulfill our contractual obligations when you make a transaction or order with us.

b. Legitimate Interests

We may use your Personal Data for your convenience in using our services. We always ensure that our business interests do not override your rights and privacy.

c. Legal Obligations

We process your Personal Data to comply with applicable laws or regulations.

d. Vital Interests

We may process your Personal Data if necessary to protect your vital interests.

 

19. Cross-Border Transfer of Personal Data

The transfer of Personal Data outside the jurisdiction of the Republic of Indonesia may be carried out under the following conditions:

1. Coordination with relevant authorities/agencies

We will coordinate with the relevant authorities or agencies to comply with regulations regarding the cross-border exchange of Personal Data. This may include:

a. Requesting legal advocacy or assistance if necessary; and

b. Reporting the results of data transfer activities.

2. Responsibility

We will be responsible for the transfer of Personal Data for the purposes of partnerships with external parties outside the jurisdiction of Indonesia by evaluating compliance with legal requirements related to the transfer of Personal Data.

3. Equivalent or Higher Data Protection Standards

Countries or international organizations receiving Personal Data transfers must have data protection standards equivalent to or higher than those set out in applicable laws related to personal data protection.

4. Adequate and Binding Data Protection

If the conditions in number 3 (three) above are not met, we will ensure that adequate and binding data protection measures are in place.

5. Consent from the Data Subject

If the conditions in number 4 (four) above are not met, we will obtain explicit consent from the owner of the Personal Data.

6. Recipient Countries for Personal Data Transfer

If necessary, we may share Personal Data with third parties affiliated with us outside our country (cross-border) for the benefit of our services and you.

 

20. Contact Us

If you have any questions regarding this Privacy Policy or would like to access and/or make corrections to your Personal Data, please contact us at +62 895-3969-38822