ISO/IEC 20000-1:2018 - Information Technology Service Management System

Initial stage of identification and planning to begin the ISO certification process.

• Identifying the certification objectives to be achieved
• Conducting gap analysis to identify the gap between current conditions and standard requirements
• Determining the scope of certification (units, locations, activities covered)
• Developing work schedules and implementation steps
• Forming an internal team responsible for the certification process

Detailed planning to meet ISO standard requirements.

• Meeting standard requirements:
  • Development of guidelines and work procedures
  • Identification and evaluation of operational risks
• Determining targets to be achieved according to standards (e.g.: quality, safety, environment, etc.)
• Developing policies that support the management system to be implemented

We help your team understand ISO standard requirements through training specifically designed for your organization's needs.

• Awareness training
• Internal audit training

Stage of implementing the management system in accordance with the established standard requirements.

Audit process conducted by the organization's internal team as requirement fulfillment and preparation for certification or surveillance audits.

Audit process conducted by independent auditors from official certification bodies. The audit stages include:

• Stage 1 Audit: Reviewing your management system documentation to ensure compliance with ISO standards.
• Stage 2 Audit: Field verification of system implementation to ensure its effectiveness.

After successfully passing the audit, an official ISO certificate will be issued by an accredited certification body. This certificate serves as proof of your organization's commitment to quality, safety, or sustainability according to the applied ISO standards.

ISO certification is valid for 3 years, with annual surveillance audits to ensure your management system continues to operate according to standards. After 3 years, a renewal audit is conducted to renew the certificate.